Important Facts About Security Threats and How to Prevent Them

Your Security Is Important To Us

First Commons Bank, NA is committed to protecting your personal information.  We believe our customers should stay current with potential security threats and ways to avoid these threats:

  1. Control Mechanisms For Avoiding Security Threats
  2. New Online Security Threats
  3. Ways To Avoid These New Threats
  4. What The Bank Is Doing To Help Protect Our Customers
  5. Ways The Bank May Contact You
  6. Additional Security Measures For Commercial Customers
  7. Available Resources For Commercial Customers
  8. A Summary Of Your Rights Under Regulation E

If you think your identity may have been compromised, or you believe your First Commons Bank, NA accounts may be in jeopardy, or you have any questions please call our Bank at 617-243-4400.

1. Control Mechanisms For Avoiding Security Threats

Personal Identifying Information

  • Check your bank accounts regularly.
  • Always protect your PIN: Do not give the number to anyone, and cover the keypad while you are entering your PIN.
  • Create difficult passwords to include numbers, uppercase letters and special characters.
  • Do not give any of your personal identifying information over the telephone, through the mail or online unless you have initiated the contact or know and trust the person or company to whom it is given.

Credit, Debit and ATM Cards

  • Retain all receipts from card transactions.
  • Sign new cards as soon as you receive them.
  • Report lost or stolen cards immediately.

Mail

  • Promptly remove mail from your mailbox.
  • Do not leave outgoing mail in your doorway or home mailbox, where it can be stolen.

Home Security

  • Store extra checks, credit cards, documents that list your Social Security number, and similar items in a safe place.
  • Shred all credit card receipts and solicitations, ATM receipts, bank account and credit card statements, canceled checks, and other financial documents before you throw them away.

PINs and Passwords

  • Memorize your PINs and passwords and keep them confidential.
  • Change your passwords periodically.
  • Avoid selecting PINs and passwords that will be easy for an identity thief to figure out.
  • Do not carry PINs and passwords in your wallet or purse or keep them near your checkbook, credit cards, debit cards or ATM cards.

Online/Mobile Devices

  • Be careful when downloading applications to your smartphones. If it looks like spam, if it’s free, or if it comes preloaded with   advertisements, it may not be worth downloading as it may collect personal information.
  • Lock your computer when you walk away.
  • Know who's around when you access your account.
  • Dedicate one computer for online banking business.
  • Install/update firewalls and anti-virus  software.
  • Start managing your finances using secure online banking tools.
  • Answer you security question incorrectly. For example, if you select “What was the last high school you attended” select a rival high school.

Wallets and Purses

  • Do not carry more checks, credit cards, debit cards, ATM cards and other bank items in your wallet or purse than you really expect to need.
  • Do not carry your Social Security number in your wallet or purse.

Miscellaneous 

  • Be suspicious of transactions that require advanced payment or a deposit through a wire transfer.

Additional Security Measures for Small Businesses

  • Schedule regular external audits.
  • Train employees on security awareness.
  • Employ an information management service to safely store sensitive documents.
  • Ensure that all computer software is up-to-date and contains the most recent patches.
  • Encrypt all data stored on your portable devices and laptops.
  • When setting up a wireless network, make sure the default password is changed and make sure you encrypt your wireless network with WPA (Wi-Fi Protected Access).

2. New Online Security Threats

3. Ways To Avoid These New Threats

4. What The Bank Is Doing to help Protect Our Customers

5. Ways The Bank May Contact You

6. Additional Security Measures For Commercial Online Customer

7. Available Resources For Commercial Customers

8. A Summary Of Your Rights Under Regulation E

Error Resolution Summary 

In case of errors or questions about your electronic transfers, call the Bank immediately. if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

Summary Of Consumer’s Liability For Unauthorized EFT Transfers 

  • You can lose no more than $50 if you fail to give notice of your lost or stolen card and/or code and your card and/or code is used without your permission MGL167B 18(a)
  • A consumer is liable for an unauthorized EFT only if:
    1. An accepted access device is used to perform transfer
    2. Institution has means to identify the consumer for access device.
  • Business accounts are not subject to the same protections as consumer accounts under Regulation E However, if you have any questions or notice fraudulent activity please contact the Bank immediately. 
  • See the Bank’s Electronic Funds Transfer Disclosure for more information.

Heartbleed Bug

We are aware of the recent security flaw known as ‘Heartbleed’ that has been reported as a defect in encryption technology, called Open SSL. We have assessed our online and mobile banking websites and have confirmed that they are not impacted by this security flaw. If you have any questions regarding Heartbleed or how to better protect your personal information, please contact us at 617.243.4400.

Online Concierge